Managed IT Services for Third-Party Administrators
24/7 IT support from a team that understands 401(k) administration, Form 5500 deadlines, and recordkeeper integrations.
IT Support That Understands TPA Operations
Generic IT providers don't understand the urgency of a Form 5500 deadline, the complexity of recordkeeper integrations, or why your plan administration server needs priority attention during year-end. We do.
Our team has spent nearly two decades supporting TPAs that administer 401(k) plans, profit sharing plans, cash balance plans, Section 125 cafeteria plans, and ESOPs. We understand your workflows, your software, and the compliance requirements that drive your business.
Your Dedicated Service Desk Manager
No rotating technicians. No explaining your environment every time you call. Each TPAIT client gets a dedicated service desk manager who knows your technology stack, your team members, and your specific TPA workflows.
When you call, your dedicated manager already understands why your annual valuation reports need to run without interruption, and they'll prioritize accordingly.
What's Included
24/7 Help Desk & Monitoring
Round-the-clock support and infrastructure monitoring. 15-minute average response time for Priority 1 issues. Your critical systems are never unattended.
Proactive Maintenance
Automated patch management, system updates, and performance optimization keeps your environment stable and secure without disrupting TPA operations.
TPA Software Support
We support the platforms that power TPA operations—plan administration systems, compliance testing tools, document generation, and Form 5500 preparation software. No learning curve when you need help with your core systems.
Recordkeeper Integration Support
We help maintain and troubleshoot your integrations with major recordkeepers. Data feeds, API connections, and file transfers—we keep your recordkeeper communications running smoothly.
User Management & Access Control
Onboarding, offboarding, and access management aligned with DOL cybersecurity requirements. Documentation ready for plan sponsor reviews.
Backup & Disaster Recovery
Automated backups with offsite replication. Tested recovery procedures ensure business continuity—critical for meeting your ERISA fiduciary obligations.
Rapid Onboarding: Fully Operational in 2-4 Weeks
Security deployed in Week 1. Full documentation delivered within 30 days.
Week 1: Security First
RMM deployment, endpoint protection, patching, and initial hardening. Your systems are under active management immediately.
Week 2: Optimization
Monitoring tuning, alert thresholds, automation rules, and performance baselines tailored to your environment.
Weeks 2-4: Documentation
Audit-ready IT documentation delivered—network diagrams, access controls, backup procedures, and security policies for Plan Sponsor reviews.
Private Cloud Migration (Optional)
Weekend cutover with zero Monday-morning surprises. Friday deployment, Saturday migration, Sunday testing—users connect seamlessly Monday morning.
Ready for IT Support That Understands TPAs?
Get a free assessment of your current IT environment and see how we can help.
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